At Vital Records Online (“VRO LLC,” “we,” “our,” or “us”), we understand that plans can change and you may need to cancel a service. This policy outlines the terms and procedures for canceling your order.
Cancellation Eligibility
You may request a cancellation under the following conditions:
- The service has not been used, meaning the customer has not completed identity verification, and none of our processing team has begun working on the application.
- The application has not been submitted to the appropriate government agency (e.g., Health Department or County Office) after our team validated it and confirmed your identity.
How to Request a Cancellation
You can cancel your service through one of the following methods:
- Online:
- Log in to your account at https://www.vitalrecordsonline.com/login
- Go to the ‘Dashboard’
- Find the ‘My Applications’ section and click ‘Track Application’
- Scroll to the bottom of the page and select the cancellation option
- Customer Support:
- Submit a request through our contact page
- Include your order number and the reason for cancellation
Refund Information
For full details regarding eligibility, processing times, and refund exclusions, please refer to our Refund Policy.
Contact Us
If you have any questions or need help with a cancellation, please reach out via our contact page.
We are committed to providing exceptional service and will do our best to accommodate your needs.
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