VRO LLC (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in connection with our Identity Monitoring and Protection Services (“Services”), which are exclusively offered as part of our VRO+ subscription package.
Please Note: This Privacy Policy applies only to the Identity Protection and Monitoring Services included in the VRO+ offering. It does not apply to other VRO LLC services, such as vital record processing, document delivery, or related administrative functions. For privacy practices governing those services, please refer to our general Privacy Policy at https://www.vitalrecordsonline.com/privacy-policy.
Some provisions of this policy pertain specifically to features powered by our third-party identity protection provider, who helps deliver credit monitoring, identity threat alerts, and fraud resolution support under our partnership.
1. Information We Collect
To deliver and improve our Identity Protection Services, we may collect both personal and non-personal information, including:
- Personal Identifiers: Name, address, email, phone number, date of birth, and Social Security number (SSN).
- Financial Information: Credit report details, credit monitoring data, and related financial information required to support the identity protection features.
- Online Activity Data: IP address, browser type, device identifiers, cookie data, and information about your interaction with our Services.
- Fraud Prevention Data: Data used to detect, investigate, and prevent fraudulent or suspicious activity.
We may also collect cookies and usage data to enhance site performance and user experience. You can configure your browser to reject cookies, but this may limit the functionality of certain parts of our website or Services.
2. How We Use Your Information
We use your information for the following purposes:
- To provide, maintain, and improve the Identity Monitoring and Protection Services under VRO+.
- To verify your identity and facilitate access to third-party identity protection tools.
- To deliver alerts and notifications related to potential identity threats.
- To comply with legal obligations and enforce our Terms and Conditions.
- To process transactions and enable secure payment services.
- To respond to customer inquiries and provide support.
We do not sell, lease, or rent your personal information to third parties.
3. How We Share Your Information
We may share your information under the following circumstances:
- Third-Party Identity Protection Provider: To deliver the identity protection and monitoring features included in the VRO+ package. Our partner is contractually bound to maintain the confidentiality and security of your information.
- Service Providers: Trusted third parties who assist with service delivery, fraud detection, data processing, and infrastructure support. All providers are subject to strict confidentiality obligations.
- Legal Authorities: When legally required, such as through subpoenas, court orders, or law enforcement requests, or to protect against suspected fraud, unauthorized activity, or violations of law.
4. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, comply with applicable legal requirements, and resolve disputes. The specific retention period may vary based on the type of data and relevant laws.
5. Your Rights and Choices
Depending on your location and applicable privacy laws, you may have the right to:
- Access, correct, or delete the personal data we hold about you.
- Request information about how your data is used or shared.
- Opt out of certain types of data processing activities.
To exercise any of these rights, please contact us through our contact page. We will respond in accordance with applicable data protection laws.
6. Security Measures
We implement reasonable and appropriate security measures to protect your personal information, including the use of SSL encryption and other technical and organizational safeguards. However, no method of transmission over the Internet or electronic storage is 100% secure. We encourage you to take additional steps to safeguard your personal data, such as using strong passwords and enabling multi-factor authentication where available.
7. Children’s Privacy
Our Identity Protection Services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children under the age of 13, in accordance with the Children’s Online Privacy Protection Act (COPPA). If we discover that we have collected data from a child under 13, we will take immediate steps to delete that information.
8. Legal Compliance and Enforcement
We may disclose user information when required to do so by law or legal process, including subpoenas, court orders, or requests from law enforcement agencies. We also reserve the right to disclose information when necessary to protect our users or prevent fraud, abuse, or violations of law.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Your continued use of our Services after such changes constitutes your acceptance of the updated policy.
10. Contact Information
If you have questions or concerns about this Privacy Policy or our identity protection practices, please reach out through our contact page.
By using the Identity Protection and Monitoring Services included in VRO+, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.