General Information
VRO LLC (“Vital Records Online,” “we,” “our,” or “us”) is a privately owned, U.S.-based company dedicated to assisting individuals in preparing and filing applications for vital records—such as birth, death, marriage, and divorce certificates.
We are not affiliated with or endorsed by any government agency. However, we are an approved vendor in the State of California and strive to maintain positive relationships with all other states by providing vital record application preparation assistance services.
No Government Affiliation
Our services are not associated with any federal, state, or local government agency. The forms and information we provide are available for free from the respective government agencies.
By using our services, you acknowledge that you are employing a third-party service to assist with the preparation and submission of your vital records application.
Information Accuracy
While we endeavor to provide accurate and up-to-date information on our website, we do not warrant or guarantee the completeness, reliability, or accuracy of this information.
Any reliance you place on such information is strictly at your own risk. VRO LLC will not be liable for any losses or damages in connection with the use of our website.
External Links
Our website may contain links to external sites that we do not operate. Please be aware that we have no control over the content or practices of these sites and cannot accept responsibility or liability for their privacy policies or practices.
We encourage you to review the privacy policies and terms of service of any third-party websites you visit.
Use of Customer Information
By using our services, you agree to allow VRO LLC to collect and utilize your personal information—including, but not limited to, your name, identifying information, and signature—to prepare and submit documents related to your vital records service purchase.
You also authorize us to use your email address and phone number to send you:
- Purchase confirmations
- Application status updates
- Service-related notifications
- Occasional promotional messages about new or enhanced features, products, or services offered by VRO LLC
You may opt out of receiving promotional communications at any time by following the unsubscribe instructions included in such messages.
Identity Verification Requirement
By using our services, you agree to complete an identity verification process after your purchase in order for us to file your application. This verification process includes the upload of a government-issued ID or other documentation that is accepted by the state as valid proof of identity.
You also understand and consent that we may use a third-party identity verification provider to review and confirm the authenticity of your submitted ID. This may involve ensuring that your identification is genuine, valid, and not altered or falsified.
Payment Processing and Security
VRO LLC does not store any credit card information. All payment transactions are securely processed through PCI-compliant third-party payment processors.
We only retain purchase-related details that are necessary to identify and confirm a transaction in case of disputes, chargebacks, or for legal and compliance purposes.
Consent
By using our website and services, you consent to this disclaimer and agree to its terms, including the use of your information, the identity verification process, and the outlined payment practices.
Updates to This Disclaimer
We may update this disclaimer from time to time. Any changes will be prominently posted on this page, and the “Last Updated” date will be revised accordingly.
We encourage you to review this page periodically to stay informed about our terms and conditions.
Contact Us
If you have any questions or concerns regarding this disclaimer, please contact us via our Contact Page.