At VRO LLC (“Vital Records Online,” “we,” “our,” or “us”), we are committed to providing a transparent and efficient shipping experience for our valued customers. This Shipping Policy outlines our practices regarding destinations, charges, methods, handling times, and related information.
1. Shipping Destinations
We currently serve all 50 U.S. states, including Puerto Rico.
Please note:
- Our shipping services apply solely to application materials for vital records.
- The actual vital records are shipped directly to you by the respective Health Department, not VRO LLC.
International Shipping
While our standard application shipping services are limited to the United States and Puerto Rico, we do offer international shipping through select services:
- Our Apostille Services and International Vital Records Services support the shipping of certified documents and records to any country worldwide.
- These services are designed for individuals who need official U.S. documents authenticated or delivered abroad.
- International shipping rates and delivery times vary depending on destination and service tier.
2. Shipping Charges
For customers who do not purchase expedited shipping, their certificate will be sent by USPS First-Class Mail directly from the Health Department or government agency to their home. This is included at no additional cost.
We strongly recommend selecting our expedited shipping option to ensure fast and secure delivery of your vital records certificate. Expedited shipping offers enhanced tracking, faster delivery times, and additional protections to minimize the risk of delay or document loss.
Mailing Partners & Included Service Fees
In states that are not fully integrated with our electronic filing system, VRO may physically submit your application using the most suitable mailing method. Depending on the state’s requirements, this may involve USPS, FedEx, or UPS.
Your VRO service fee includes the cost of mailing your application to the government agency, and we always select the most reliable and compliant option.
Expedited Processing and Filing
Customers who select expedited processing may also have their applications submitted via priority or express mailing services to accelerate delivery to the appropriate agency. This complements the faster internal preparation timeline for urgent requests.
Manual Signature Requirements
For certain states that require a wet (manual) signature on the application form, we will provide a pre-paid USPS mailing label at no cost to the customer. This allows you to easily send the signed documents back to VRO so we can complete the application filing on your behalf.
3. Shipping Methods
We partner with trusted carriers to ensure reliable and timely delivery:
- USPS (United States Postal Service): First Class and Priority Mail
- FedEx: Expedited and express shipping
- UPS: Used where required (e.g., for P.O. Box delivery)
4. Handling and Shipping Times
- Handling Time: Orders are typically processed within 1–2 business days.
- Estimated Delivery Times:
- USPS First-Class Mail: 3–5 business days
- USPS Priority Mail: 2–3 business days
- FedEx 2-Day Shipping: 2 business days
- FedEx Next-Day Shipping: Next business day
Note: All delivery timeframes are estimates and may vary due to carrier delays, weather, or regional service conditions.
5. Additional Information
- State Fees: Each state has its processing fees, which are displayed during checkout and on our State Fees page. These fees are non-refundable once your application is submitted.
- Refunds & Cancellations: For more details, please refer to our Refund Policy and Cancellation Policy.
6. Contact Us
If you have any questions about this Shipping Policy or need assistance, please reach out through our Contact Page.
By using our services, you acknowledge that you have read, understood, and agreed to this Shipping Policy.